Placing an order with Designtrends4home.com
Returns
Shipping 
Trade
Privacy & Security
Price Match Guarantee
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Placing an order with Designtrends4home.com

How do I place an order?

Order online:
Ordering at Designtrends4home.com is fast, safe, easy and can be done 24/7 at your own convenience. After you’ve added items to your Shopping Cart, just follow the simple checkout instructions and we’ll process your order right away.  You can also put your items on hold by saving them in your Shopping Cart to access at a later date.

Order by phone:
Sometimes it’s easier to speak with someone friendly who will also be able to answer questions and ensure your order is processed smoothly.  We can be reached at: 
T: +1.613.228.1164
Monday - Friday, 9:00 a.m. to 5:00 p.m. EST. 

What are my payment options?
We accept Visa, Mastercard, American Express and Paypal. 

Is your website secure?
The security of personal information is a high priority for us. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. Any information you transmit on Designtrends4home.com is processed by an industry-standard data encryption system called Secure Socket Layer (SSL).

To find out more about the measures Designtrends4home.com has in place to ensure a secure shopping experience, please refer to our privacy & security section.

Do I get an order confirmation?
Upon placing an order with Designtrends4home.com you will be sent a confirmation number immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, check your ‘bulk’ or ‘junk’ folder and it should be there. Otherwise contact us and we will confirm your order.
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Returns

What if I am not completely satisfied with my purchase? How do I return it?
Our carefully selected products are constructed of the highest-grade materials built by highly skilled people to exacting standards. Most of our products are know globally for their quality in design and fabrication.  We also keep up-to-date information on all our products so that you may make informed choices when purchasing from us. However, we understand that sometimes you may simply change your mind. We want your experience of shopping at Designtrends4home.com to be a positive one.
 
You may return your item(s) within 14 days (in its original packaging) of receipt for a refund of the purchase price excluding shipping and handling costs. Please reference our customer service section to learn more about returns and instructions on how to submit a return request.  Items will be inspected by our warehouse staff before a refund is issued.

Who pays for return shipping?
 We pay for initial shipping on all orders over $125.00. It is the responsibility of the customer to pay for all return shipments.

My item arrived damaged!
Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damages occur en route.

Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us immediately. 
In order to process your claim, please send us up to three low-resolution digital photos including one photo of the box that the item shipped in, to info@designtrends4home.com. Make sure to keep all of the original packing material! We will work with you to ensure your item(s) are repaired or replaced in a timely manner at no extra cost to you.

Is there a warranty on your products?
All products are covered by the warranty policies of their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us.

To learn more about our return policies, please go to our customer service section.
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Shipping 
What is included with free shipping?
We offer FREE STANDARD SHIPPING within Canada on all orders over $125.00, before taxes. On orders under $125.00, there will be a flat $20.00 shipping fee. 

We ship to the Yukon, Northwest Territories, Nunavut, and other remote regions but additional shipping fees may apply. Please contact us prior to placing an order to obtain a shipping quote. 

Also, please note that some of our suppliers require that there be a mandatory shipping charge. When this applies to a product, a note will appear on the product page indicating the exact amount. This amount will be added to your shopping cart.

Do you ship outside Canada? 
No.  Since some of our products are available through online retailers in the US and other international markets, we have agreed to not sell into these markets.  Further, should service be required, warranties will not be honored by a US or international retailer.

How and where do you ship my order?
Many of our  items are shipped via Canada Post and UPS. Weekend delivery is not available via these services. For larger items we may use specialized freight carriers.

How long will it take for my order to ship? 
Many items are available with a 1 to 4 week lead time.  However, items considered ‘SPECIAL ORDER’ or larger upholstered or wood products may require a longer lead time. 

Please see our shipping section to learn more about our shipping policies.
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Trade
Do you work with trade professionals?
Yes.  We currently work with many within the A & D community as well as builders and contractors.  Special discounts are available for the professional trade.
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Privacy & Security
What type of personal information does Designtrends4home.com collect and how is it used?
Please refer to our privacy & security section to find out about how we collect and use your personal information.
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Price Match Guarantee

Designtrends4home.com is dedicated to offering great modern design at competitive prices.  If you find one of our products offered online in Canada for less (before you place your order), we will match that price.  Please note that shipping costs (where applicable) are not reflected in our prices.  Designtrends4home.com will absorb these costs as part of our operating expenses.  
 

• The comparison must apply to authorized on line retailers in Canada only that have identical product in-stock; it must be brand new and in its original packaging (no refurbished, remanufactured or copies), priced accurately, and covered by the manufacturer’s warranty.  Auctions or auction sites are not included.  Clearance sales do not apply.

• The price quoted by the other retailer must include all applicable charges including those for options, custom finish, materials, upholstery (etc.), shipping, and handling.
 
• The total price match must be sent to Designtrends4home.com

We do not match prices with US or other international sites and their currencies.

To report a lower price and request a price match simply contact us and provide the following: 
• A link to the web page of the product offered by the other retailer 
• Our competitor's price 
• A list of any applicable options (finish, material, etc.) you have selected for this product.